Which institution has been mentioned for the certification of recovery agents?

The RBI issued new guidelines regarding loan recovery on August 6, 2026, proposed to come into effect from January 1, 2027; the timing for recovery calls has been set between 8 AM and 7 PM. The regulations include provisions to enhance customer protection and accountability by mandating the preservation of call recordings for six months, regulating remote locking mechanisms, and requiring IIBF certification for recovery agents.